Returns & Refunds

Returns & refunds

Thank you for shopping with Laura Hammett Living. We hope that you're pleased with your order.

Our simple returns policy means that you can shop with peace of mind, therefore if for any reason you are not satisfied with your purchase, you can return your goods within 30 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original inner and outer packaging.

You will be responsible for paying the cost of the return.

N.B Due to the custom made nature of our Furniture and Lighting, these items are non refundable.

Paint and Wallpaper are final sale and cannot be returned.

Returns (for UK returns)

    To begin a return or exchange, please contact our customer care team at help@laurahammettliving.comwith your order number and details of the item(s) you wish to return.

    Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll be happy to give you an exchange or refund, as long as your returned product meets our terms and conditions below. Please make sure to include all item boxes and dust bags with your return.

    Please ensure all returns are sent using a tracked service and retain your proof of postage until your return has been received and processed. Once your returned item(s) have been received and verified by our team, your refund, exchange, or store credit will be processed accordingly.

      Returns Portal (for International returns)

      1. Open the Returns Portal for International returns
      2. Enter your email and order number
      3. Complete all other information required
      4. You will receive a return authorization product number "RMA" and a return shipping label will be generated
      5. Send back the returned items or hand those over (as per the instructions outlined to you in the returns portal) Once we receive and verify your returned items your refund will be processed, or your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time, please email us on: help@laurahammettliving.com

      Damaged on delivery

      We’re sorry your item arrived damaged and will endeavour to resolve as quickly as possible.

      Please contact our customer care team via email help@laurahammettliving.com

      Terms & Conditions

      • By original condition we mean:

      • You’ve kept all original packaging with labels still attached (and dust bags if included) and the product can be resold at full price

      • You haven’t used the product

      This must be within 30 days of receiving the item

      • Refunds will br processed back to the original payment method and cannot be transferred. 
      • We’re unable to refund or exchange made to order products, unless faulty.
      • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.  

      For further information please refer to our Terms of Sale here.