Delivery & Returns
Delivery - Accessories
Order Processing & Dispatch
Orders are processed Monday to Friday, between 7:00 am and 7:00 pm GMT.
Items are typically dispatched within 1-2 business days. Orders placed after 12:30 pm on a Friday will be processed the following Monday.
If your order includes a pre-order item, the entire order will be held until all items are available. To receive in-stock pieces sooner, we recommend placing separate orders.
Delivery Information
Deliveries are fulfilled by our trusted courier partner, DPD.
Deliveries take place Monday to Friday, between 7:30 am and 6:30 pm. You will receive a notification once your parcel is out for delivery.
Paint is shipped in boxes of up to 5 litres, with shipping costs calculated per box.
Some of our faux floral items may carry an additional delivery charge due to their size and packaging requirements - this charge will be reflected at checkout.
All shipments from Laura Hammett Living are fully insured against theft and accidental damage. This coverage ends once your order has been received and signed for.
Shipping Costs & Delivery Times
Please refer to the information below for our standard UK delivery options:
|
Destination |
Method |
Cost |
Estimated Time |
|
United Kingdom |
DPD Next Day (Mon–Fri) |
£8.03 |
Next Day |
|
United Kingdom |
DPD Two Day Offshore & Highlands |
£16.59 |
2 Business Days |
If delivery times differ from those shown above, you’ll be informed at checkout. Delivery times apply to the time once your order has shipped.
Festive Delivery Dates
Domestic:
Royal Mail 48 - Thursday 18th December
DPD - Monday 22nd December
International:
DHL Express - Wednesday 17th December
Tracking Your Order
Once your order has been dispatched, you’ll receive an email containing your tracking number and a direct link to follow your delivery’s progress.
International Delivery
International deliveries are managed by our partner, Global-e. Shipping costs, methods, and delivery times are calculated at checkout, ensuring the most accurate and transparent rates.
If you have any questions around taxes, duties or tariffs, please get in touch.
For further information, please refer to Global-e’s Terms of Sale.
Delivery - Furniture & Lighting
Before You Order
Please download our Delivery and Access Guide for key details to consider before making your purchase.
White Glove Delivery Service
Furniture and lighting deliveries are managed by our dedicated white glove delivery partner.
We offer an industry-leading service within England. For areas outside of this, including international destinations, pricing is available on request - please contact hello@laurahammettliving.com.
Our white glove service includes:
- Coordination via email or telephone to arrange delivery.
- Professional packing and handling - boxed, crated, or blanket-wrapped as appropriate.
- Inside delivery and placement in your chosen room.
- Unpacking and responsible removal of all packaging (unless otherwise requested).
Delivery charges are calculated in real time at checkout, based on your order size and location.
Sample Deliveries
Samples are sent via Royal Mail 48 (Large Letter) on a standard 2-day delivery service.
If you require faster delivery, please select DPD Tracked Next Day (Mon–Fri) at checkout.
Customer Collection
Customer collection is available from our warehouse in Sunbury-on-Thames and is charged at £100 per order.
Once your item has arrived at our facility, we’ll arrange a collection slot between Monday and Friday, 8:00 am – 4:00 pm.
After collection, responsibility for transportation and installation lies with the customer, and Laura Hammett Living is not liable for any damage incurred thereafter.
Collection Address:
127 Harris Way,
Sunbury-on-Thames,
Middlesex,
TW16 7EL
Tracking Your Order
After placing your order, you’ll receive a confirmation email followed by updates on its progress. Once your order has been dispatched, tracking details will be provided so you can follow your delivery every step of the way.
For any queries, please contact hello@laurahammettliving.com.
Please refer to our Terms & Conditions for further information.
